Privacy Policy

Effective Date: 02-01-2026

1. Introduction

This Privacy Policy explains how PetOCare collects, uses, shares, and protects information when you interact with our AI pet care devices and related services at PetOCare.click. By using our services, you agree to the practices described in this policy.

2. Information We Collect

• Personal Information: name, email address, shipping address, and phone number provided during account registration or device setup.
• Device Information: model details, firmware version, device identifiers, and connection status.
• Usage Data: interaction logs, feeding schedules, pet activity data, and device usage patterns.
• Location Data: approximate geographic location of the device if location services are enabled.

3. How We Use Your Information

• To provide, maintain, and improve AI pet care features and services.
• To process orders, deliver products, and communicate updates.
• To personalize user experience and recommend device settings.
• To send important notices, such as service announcements and security alerts.
• To analyze trends in device usage and enhance functionality.

4. Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to improve site navigation, analyze usage patterns, and support essential functions. Cookies may be classified as:

• Essential Cookies: required for core site functionality and secure access to account features.
• Analytics Cookies: used to collect aggregate information about how users interact with our site, helping us improve performance.

You can manage cookie preferences through your browser settings or using our cookie banner options. Disabling certain cookies may affect site functionality.

5. GDPR Rights

If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: request a copy of your personal data.
• Right to Rectification: correct inaccurate or incomplete data.
• Right to Erasure: request deletion of your data under certain conditions.
• Right to Restrict Processing: limit processing of your data in specific cases.
• Right to Data Portability: receive your data in a structured, commonly used format.
• Right to Object: object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us using the details below.

6. Data Sharing and Disclosure

• Service Providers: we share data with trusted third parties who assist in device maintenance, data hosting, and customer support.
• Legal Requirements: we may disclose information to comply with applicable laws, legal processes, or governmental requests.
• Business Transfers: in the event of a merger or acquisition, user data may be transferred as part of the business asset transaction.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete or anonymize the data.

8. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, secure authentication, and regular security assessments.

9. International Transfers

Your information may be processed and stored outside your country of residence. We ensure adequate safeguards are in place to protect your data in accordance with applicable regulations.

10. Third-Party Links

Our site and devices may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices. We encourage you to review their policies before providing any information.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from minors. If you believe we have collected such information, please contact us to request deletion.

12. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy with an updated effective date. Continued use of our services after changes indicates your acceptance.

13. Contact Us

If you have questions or wish to exercise your data protection rights, please contact us:

PetOCare
The Taj Mahal Palace, Apollo Bunder Road, Colaba, Mumbai, Maharashtra 400001, India
Phone: +919576126518
Business ID: 04GFEOY6757U6ZV
Contact Us